Privacy policy

Steel Stairs and Gates, 4 Fort Cottages, Westerham Hill, Westerham, Kent TN16 2ED. Telephone 07861 936 888, email info@steelstairsandgates.co.uk.

What we collect

Your name, telephone number, email address, the address of the job and whatever you tell us about the work, taken from calls, emails and the quotation form on this site. Enquiries are kept in our customer system (HighLevel, a US service used under UK GDPR safeguards) and in our email inbox so that we can call you back.

What we use it for

To survey, quote for, make and fit the metalwork you have asked about, and to stay in touch about that job. We do not sell your details or add you to marketing lists.

Who sees it

Only the people who need it to carry out your job: our own staff, the galvanising and coating plants for delivery, and a structural engineer where a calculation is required.

Cookies and measurement

Google Analytics and Google Ads (only with your consent). When you first visit, a bar asks whether we may use Google Analytics and Google Ads cookies. Nothing from Google is loaded, and no Google cookies are set, unless you press Accept. If you accept, Google Analytics (measurement ID G-12EQVLV5Y7) sets cookies named _ga and _ga_<ID>, kept for up to two years, to count visits, see which pages are read and which calls and quote requests come from the site; once we run Google Ads it may also set _gcl cookies to tell us which adverts led to an enquiry. We do not use these cookies for personalised advertising. Google Ireland Ltd and Google LLC process this data, which may be transferred to the US under UK GDPR safeguards. Our lawful basis is your consent.

Your choice. Your Accept or Reject is stored in your own browser (local storage, ssg-cookie-choice) for twelve months so we do not ask on every page. Change it at any time with the Cookie settings link at the foot of every page; pressing Reject stops the Google tag and deletes the Google cookies set on this site.

Cloudflare Web Analytics (no cookies). We also count page views with Cloudflare Web Analytics, which sets no cookies, stores nothing on your device and does not track you across sites or identify you. It runs on every visit.

Necessary storage. To tell us where an enquiry came from, the site keeps the first page of your visit, the referring site and any advert tags in your browser's session storage for this tab only, and sends them with the quote form if you use it. It is cleared when you close the tab.

Your rights

Ask us at any time for a copy of the information we keep on you, for a correction, or for it to be deleted once the job is finished and the statutory record-keeping period has passed. Write to info@steelstairsandgates.co.uk.